Privacy policy

Created By Jen takes your privacy seriously.

This policy lays out what data we hold, how we receive/use it, how our partners use it, how long we hold your data for, how it is protected and how you can request to change or delete this data.

What data do we hold & how is this protected?

Created By Jen uses email, telephone conversations, our website, and email correspondence to collect data.

The personal data that we hold includes your name, telephone and email address, and if you are a wedding stationery client this will also include the date of your event and if necessary the names and addresses of your guests and other details of your event.

We use these details to either respond to your enquiry, give you a quote or complete your order/purchase. We also require your name, address and email for our financial records should you use our services.

Our customers, or those who enquire to us, give us their personal data and we hold it with your consent and on the basis of contract/legitimate interest so that we can fulfil your order.

This data is stored on our desktops, email system and paper files. The data stored on desktops and email systems is protected by password and virus detection software. The paper files are kept secured in our office. All data is only accessible by staff who are required to use it for purposes of design and accounts.

If you use our website we will also collect your IP address (this is your computers identification code) through the use of cookies. Essential cookies are necessary in order for our website to operate efficiently.

How can you receive a copy of, change or remove your data?

You can make this request by emailing hello@createdbyjen.co.uk at any time. We will respond to your request within 30 days. We may have to ask for proof of identity in order to process your request.

How we use your data & how we share it with partners

Your data is used to create your stationery and designs and process your enquiry and order. Depending on the type of product that you order (including the method (if any) of print) and the delivery option, the data that is relevant to create your product/order may need to be shared with our printing and product delivery partners in order to complete your order. Created By Jen has taken all reasonable steps to ensure that our print partners, and the electronic/digital systems we use, also have up to date privacy policies that adhere to GDPR. We will not share your details with any third parties unless, in the rare event, we were required to do so for legal or vital interests.

We may use your completed stationery to showcase online on our website, social media and at events where we showcase our stationery. When used online we endeavour to ensure this does not show full details of your event and you may ask for this to be not be used or removed at any time.

Printed wedding stationery may also be used in sample packs. We do not include RSVP’s with addresses or any invitations or details sheets that include private data such as addresses, email addresses and wedding websites.

How long do we hold your data for?

We will only retain your personal data for as long as is necessary to fulfil the purposes it was collected for as well as for the purposes of satisfying any legal, accounting, or reporting requirements.

We will look at various factors such as the amount, nature and sensitivity of the relevant data when deciding how long the date must be retained, as well as taking into consideration the potential risk of harm from unauthorised use or disclosure of the data, the relevant processing purposes and methods, and our legal requirements.

In line with accounting and tax requirements, we must keep basic information about our customers (including identification, contact and transactional details) for six years after they stop being customers.

Our commitment

This policy is reviewed regularly and was last updated in September 2020.