How do I place an order?
GET IN TOUCH
Drop us a message or give us a call to have a chat through what you’re looking for. We’ll send you a quote based on your requirements.
LOCK IT IN
When you’re happy with the quote, we’ll send your an invoice for the 50% deposit.
LET US WORK OUR MAGIC
We’ll then be busy working away crafting your stationery - you’ll get 2 rounds of free amends so you can make tweaks and ensure your designs are perfect.
SIGNED, SEALED, DELIVERED
Sign off the final proof and we’ll send your designs straight over to our printers. Once we’ve checked all the final stationery ourselves, we’ll pop it in the post to you.
Ordering
Is there a minimum order?
Yes the minimum order is 30 of each item for custom commissions and for orders from our House Collections.
How much should we order?
We recommend ordering at least five extra of each stationery item incase there are any changes in your numbers. (And it's always nice to keep one for yourselves too!)
After placing our order, how long will it take to hear from you?
We will normally be in touch within 48 hours of you placing an order (excluding weekends and bank holidays) but this could take a little longer during busy times.
How long will it take for you to produce our order?
Bespoke orders vary from project to project but we will discuss this with you during our initial stages of planning. An order from the house collection will take a minimum of 4 weeks depending on the items you order.
Are envelopes included in our order?
Yes envelopes will be provided with your invitations, save the dates and RSVP cards.
I forgot someone, can I order an extra invitation at a later date?
If you realise you have forgotten someone during the early stages of your order then this will be possible. Unfortunately we will be unable to add to your order once it has been sent to print. We do recommend that you order at least five additional invitations so you have a few spare incase this problem does arise.
What paper do you use?
Our standard paper is a soft, tactile 350g uncoated white card. There is also the option to upgrade to our Lux card stock - this is an ultra-thick, triple layered card with the option to have a signature coloured core running through the centre layer.
Can you send us printed personalised samples?
We send out proofs via email - unfortunately we are unable to send you personalised samples, but the sample packs we offer should give you a good indication of the quality of our work and show the general sizes we work to.
When should we order stationery?
We recommend ordering your stationery as early as possible, but we can accommodate last minute orders if needed. If you’re interested in ‘On the Day’ stationery too, this can be placed as a separate order to your invites.
What can be changed on the House Collections?
Wording can also be altered to suit the feel of your wedding - please refer to our Wording Guide. You can add a bespoke wedding map to any information card. All of the typefaces and colour palettes have been carefully chosen to match the design style. However, if you would like to change the typeface or colour we can accommodate this for a small additional cost. Please refer to our Typeface Guide for help in choosing your font.
How does the Bespoke Service work?
We will arrange an initial consultation over the phone or via Zoom. If you live locally to Brighton we are happy to arrange a meeting in person. We’ll use this time to determine a creative brief, and will work closely with you to generate ideas. Following this, we will creative an Inspiration PDF featuring showcasing a ‘look and feel’ and an overall style direction. Design work can then begin on your stationery following approval of the style within the Inspiration PDF. Design changes can be made, until you have signed off the final PDF proof.
The bespoke service fee starts from £100 depending on the type of design you are after - the standard prices for the stationery set applies. For anymore information or to discuss any ideas you have for your wedding, then please send us a message!
Copyright
The copyright and ownership of all designs remains with us. If you photograph your stationery and post it on social media, please credit Created By Jen. We reserve the right to feature bespoke designs on our website and on marketing material
Payment and postage
Deposit
Before placing an order you will be sent a detailed cost estimate for the entire project. On approval of this estimate, a 50% non-refundable deposit is required to secure the booking before any design work can begin.
Final payment
The final balance will be due on approval of the final digital PDF proof before your stationery is sent to print.
How do we pay?
All costs are quoted in and are to be paid in pounds sterling by bank transfer. Bank details will be provided on the invoice sent by us. The payee details should be ‘Miss Jennifer Swales’. We cannot be held responsible for any delay to delivery as a result of late payment.
When will we receive our order?
As soon as we receive an order from our printers we will inspect it before packaging it up and send it to you as quickly as possible. Please allow 1-2 from the point you pay the final payment, to receiving your stationery. We cannot be held responsible for longer timescales due to postal strikes.
Can we return an item if we change our mind?
Unfortunately you will not be able to return any items, this is because all of your items will be personalised for you and your wedding day.
Printing & proofs
I have received my proofs but would like to make some changes, is this possible?
Yes of course! PDF proofs will be sent via email - 2 rounds of minor amends are included for free. Further amends will be charged at an hourly rate.
What do I need to check on my proofs?
The most important thing to check is that all the information is correct and there are no spelling mistakes. Once proof have been approved we are no longer responsible should there be any spelling errors or typos. It is advisable to print out your final proof at 100% scale before giving your approval. This will help to ensure that you are happy with the size of all fonts and illustrations. Please bear in mind that printers also vary and that your final stationery will be printed on the highest quality professional print press, therefore the colours may differ slightly to your own printer.
I've already approved my proof but I think I want to make a change, can this be done?
Once you have approved your proof we will send the designs off to print as soon as possible. Therefore it is unlikely you will be able to make any changes. If replacements are required then they will be charged for in full.